Preventative scheduled inspections
Planned visits at a frequency agreed for your system, with the array, mounting, cabling, inverter, isolators and enclosures checked and photographed.
Solar panel maintenance,
safe and generating.
Planned maintenance, fault response and repairs, inverter replacement, panel cleaning and monitoring for home solar and battery systems, from our in-house UK operations and maintenance team, whoever installed your system.
- Any installerSystems installed by others welcome
- In-houseUK O&M team
- PlannedInspection, testing, reporting
- ReactiveFault response and repairs
Planned maintenanceInspections, testing, reporting
Fault responseFault finding to repair
Panel cleaningPure-water mechanical cleaning
MonitoringPerformance reviewed against expectation
01. Who this page is for
Looking after
Looking after
your system.
This page is for homeowners with an existing solar or battery system who want it inspected, kept safe and kept generating, whether we installed it or another company did. Operations and maintenance is a dedicated division at Synergy Power, and the same in-house UK team that installs systems also maintains them.
Planned maintenance means regular inspections at a frequency agreed for your system. We check and photograph the array, mounting, cabling, inverter, isolators and enclosures, carry out thermal imaging and electrical testing of the DC and AC sides, and send you a written report after every visit covering condition, findings and recommended actions.
If something stops working, our fault response covers fault finding on site and through monitoring data, string repairs, inverter replacement and emergency call-outs. We agree response arrangements with you for your system rather than publishing fixed response times.
- Homeowners
- Existing installations
- Solar and battery systems
- Landlords
02. Planned maintenance
Preventative care,
Preventative care,
scheduled and reported.
Regular visits pick up small problems before they lead to lost generation or a safety issue, and give you a written record of your system's condition.
Thermal imaging
Thermal surveys of panels and connections show heat patterns that point to cells, connectors or components needing attention.
Electrical testing
We test the DC and AC sides of the system and compare the results with the previous visit.
Performance reporting
A report after every visit covering condition, findings, recommended actions and how your system is performing against expectations.
03. Fault response & repairs
When something stops,
When something stops,
we find out why.
Practical help when faults, failures or damage occur.
Fault finding
We diagnose the cause on site and through monitoring data before any repair begins.
Inverter replacement
Failed or end-of-life inverters replaced like-for-like or with an upgraded unit, then recommissioned.
Inverter replacementsString repairs
We repair damaged or underperforming strings, connectors and cabling.
Emergency call-outs
For faults that stop your system generating or need urgent attention.
04. Process
Inspection, testing, reporting,
Inspection, testing, reporting,
monitoring and repair.
How our services work together to keep your home system in good shape.
Step 01
Preventative scheduled inspection
A planned visit checks the array, mounting, cabling, inverter, isolators and enclosures.
Planned maintenanceStep 02
Thermal imaging and electrical testing
Thermal surveys and DC and AC testing, carried out during the same visit.
Planned maintenanceStep 03
Performance reporting
A written report with condition, findings and recommended actions.
Planned maintenanceStep 04
Monitoring and performance analysis
Between visits, we review generation against expectations and flag any underperformance.
MonitoringStep 05
Fault response and repairs
Fault finding, string repairs, inverter replacement and emergency call-outs when something stops.
Fault responseStep 06
Solar panel cleaning
Pure-water mechanical cleaning on a schedule agreed with you or combined with an inspection visit.
Cleaning
05. O&M enquiry
Make an
Make an
O&M enquiry.
Tell us about your system: its size, who installed it and any known faults. We'll come back to you with the right maintenance services for it.
- Planned maintenance
- Fault response & repairs
- Inverter replacement
- Panel cleaning
06. Maintenance FAQs
Common questions from
Still have a question?0330 043 1047 Common questions from
homeowners.
Do you maintain systems installed by other companies?
Yes. We provide O&M for solar systems of all sizes, whoever originally installed them.
What does planned maintenance include?
Preventative scheduled inspections, thermal imaging, electrical testing and performance reporting, at a frequency agreed for your system.
How quickly can you respond to a fault?
We don't publish fixed response times. Emergency call-outs are part of our fault response and repairs service, and we agree response arrangements with you for your system.
Can you replace an inverter from a different manufacturer?
Inverter replacement is one of our O&M services. We check compatibility with your existing equipment for each system rather than assuming it.
Do you clean home solar panels?
Yes, from single homes to housing portfolios, with safe access planned for each roof.
How do I know if my solar panels are underperforming?
Your monitoring app shows how much the system generates. If output drops compared with similar weather in previous months, or the inverter shows a fault, contact us. Our monitoring and performance analysis service compares generation with what the system should produce.
Do you maintain home batteries as well as solar panels?
Yes. Our planned maintenance, fault response and monitoring cover home solar and battery systems, including those installed by other companies.
07. Related
More ways we
More ways we
look after your system.
Support for your system,
whoever installed it.
Planned maintenance, fault response and repairs, inverter replacement, cleaning and monitoring for home solar and battery systems.