Storm & wind
Lifted or displaced panels, failed fixings and rails, damaged flashings and roof coverings.
Insurance repairs
for solar panels.
Assessment, make-safe, reporting and repair of storm, fire, impact, theft and water-damaged solar and battery systems, working with you, your insurer and their loss adjuster from the first report to a recommissioned, certified system, whoever installed it.
- AnySystem, any installer, any age
- Make safeIsolation and securing first
- ReportsInsurer and adjuster ready
- CertifiedRecommissioned to MCS
Storm damageLifted panels, failed fixings
Fire & electricalIsolation, inspection, repair
Impact & theftVehicle, debris, stolen equipment
Water ingressRoof, cable and inverter damage
01. Who this page is for
Damage happens.
Damage happens.
The repair should be straightforward.
This page is for homeowners, businesses, landlords and public bodies whose solar or battery system has been damaged, and for the insurers, brokers and loss adjusters handling the claim. A damaged system is a safety problem first and a financial one second. Both need a specialist who understands the equipment, the roof and the paperwork.
We make the system safe, inspect and record the damage, and write a report with a repair scope and costed quotation in the format insurers and loss adjusters expect. Once the work is approved, our own engineers and roofers carry out the repair. They replace panels, inverters, fixings or cabling, fix the roof where it is part of the damage, and recommission the system with the certification it needs.
We do this for systems we installed and for systems we did not, from a single home array to a commercial rooftop or a car park canopy.
- Homeowners
- Businesses
- Landlords & housing providers
- Public sector estates
- Insurers & brokers
- Loss adjusters
02. Types of damage
The damage
The damage
we repair.
Fire & electrical
Inverter, isolator, connector and cable damage, with full electrical inspection and testing before recommissioning.
Impact
Vehicle strikes on carports and ground-mounts, falling debris and accidental damage during other works.
Water ingress
Roof and penetration leaks, waterlogged inverters and junction boxes, and the roofing repairs that go with them.
Theft & vandalism
We replace stolen panels, cabling and equipment with matching or improved components.
Battery & EV equipment
We assess damaged storage and charge points, then replace and recommission them safely.
03. Why Synergy Power
Why insurers and owners
Why insurers and owners
use Synergy Power.
Make-safe first
We isolate and secure damaged systems and roofs before anything else, with response arrangements agreed when you report the damage.
Safety firstAdjuster-ready reports
A clear cause, scope and costed quotation, set out the way claims teams expect.
Cause, scope, costRoofing & solar together
Our own roofers fix the roof and our engineers repair the system, all under one instruction.
Roofing and solar under one contractorCertified recommissioning
Every repair is tested and certified before the system goes back into service, which supports your warranty position, export payments and safety.
MCS · NICEIC
04. How it works
From first call
From first call
to recommissioned system.
Step 01
Report the damage
Call us or your insurer, and we will arrange a make-safe visit as quickly as we can.
Make safeStep 02
Inspect & report
Our engineer records the damage, its cause and the repair scope, with a costed quotation.
Adjuster readyStep 03
Approval
We liaise with the insurer and loss adjuster until the scope is agreed.
Claim supportStep 04
Repair
Our own engineers and roofers carry out the work, including the roof where needed.
One contractorStep 05
Recommission
We test, certify and restore monitoring, and advise on stopping it happening again.
Certified
05. Related
More from
More from
operations & maintenance.
06. Free feasibility study
Damaged system?
Damaged system?
Start here.
Call 0330 043 1047 for a make-safe visit, or tell us about the damage and we will arrange an inspection and report for your insurer.
- Estimated system size
- Estimated bill savings
- Carbon reduction estimate
- Indicative payback
07. Insurance repair FAQs
Your claim
Still have a question?0330 043 1047 Your claim
questions answered.
Do you work with our insurer directly?
Yes. We provide the report and quotation to your insurer or loss adjuster and liaise with them until the scope is agreed.
Can you repair a system you did not install?
Yes. We assess and repair systems from any installer and of any age, and can take on their maintenance afterwards.
Is the system safe to leave until the repair?
Not always. Damaged solar and battery systems can remain live. Call us for a make-safe visit rather than waiting for the claim.
Will the repair affect our warranties or export payments?
We test and certify the system when we recommission it, which helps keep your warranty position and Smart Export Guarantee arrangements in order. Where we replace equipment, we advise you on the warranty position, and you should let your SEG supplier know about any change they need to record.
Will you handle the claim for us?
We provide the report, costed quotation and liaison your insurer or loss adjuster needs. We don’t act for the insurer and can’t guarantee the outcome of a claim, which remains between you and your insurer.
What should we do straight after the damage?
Keep people away from damaged panels, cabling and the inverter, don’t attempt repairs yourself, take photos if it is safe to do so, and contact your insurer. Call us on 0330 043 1047 to arrange a make-safe visit.
Can you also fix the roof?
Yes. Our in-house roofing crew repairs the roof damage under the same instruction as the system repair.
Made safe. Repaired.
Certified.
Call 0330 043 1047 for a make-safe visit, or tell us about the damage and we will handle the report and the repair.